Have you met Héloïse, Customer Success Manager at Realytics?

Each month, Realytics showcases one of the members of its (marvelous) team. This month, we’re very happy to introduce you to Héloïse, Customer Success Manager by day, Karaoke Olympic Champ and prima Zuma ballerina by night.

Héloïse, who are you? 

My name is Héloïse Peccatte, I am a Customer Success Manager at Realytics since March, 2017.

Describe yourself, in 1 gif

What is it like being a Customer Success Manager at Realytics?

To be a Customer Success Manager at Realytics, it means:
- To accompany our clients - advertisers and agencies - when they set their campaign tracking with us,
- Understand better how our algorithm and our IT is working,
- Handle the questions, problems and little sores of our clients.

And, all of that, with a smile on my face

What is the first thing you do when you get to the office?

I turn on my computer and check the number of new emails.

What are your daily main challenges?

Juggle between the different process, tools and deadlines. I also need to be really organised or I get overwhelmed, and be the most effective possible to maintain a high level of service.

I also need to learn more about data and tech so I don't have to ask for the help of those teams too often.

What kind of music do you listen to when working?

None, because if so, I sing. And then, I don't work.

Something that never leaves your desk

My calculator!

What do you love about Realytics (in 3 words)

Learning, conviviality, challenge.

Your favorite TV show

Those days, it would be "Koh Lanta".

Your favorite TV ad

C’est moi qui décide, by Carrefour.

A word for your CEO

A Microwave, clap clap clap
A Microwave, clap clap clap
A Microwave, clap clap clap

Pass it to one colleague!

Jovien!